They illegally held money that was owed to me for NINE DAYS and even after my insurance company told them to give me a refund on the 23rd (they were paid on the 16th), they waited 48 hours to do so. They owe me for two more claims that I had to pursue the refunds for because they didn’t have the decency to reach out to me and let me know my insurance covered appointments that I previously paid for. All my crowns were done poorly and in a rush right as the pandemic hit and I feel like the dentist is hustling for money, which is sad and dangerous. Have you ever had a dentist do a full crown on your teeth and work on other patients at the SAME TIME? I even had a string left in my crown, which caused my gums to be separated from my crown during healing, now it smells bad and I have to get the crown fixed. When my concerns about my money were communicated three times, the dentist called me to defend herself, not to apologize. She try’s to pretend she has it all together, but I felt like I was on a reality show when she struggled to defend herself against insurance fraud, she had such a bad attitude. Excuse me Dr, I’m not rich like you, your office willfully withholding my money for 9 days is illegal and unethical, how can you argue that with someone during a time like this? Have you ever had a check up that ONLY consisted on x-rays with no review of those x rays or even as much as the dentist sitting down beside you to look at your teeth for oral health? That’s called insurance fraud. Holding a patients money for service that were paid in full by insurance? Fraud! Then after my crowns, I found out my teeth were fine and could’ve had partials or filling. Smh The billing specialist is lazy and filed two of my claims incorrectly, and blamed my insurance and myself for their payments coming later than expected. All she had to do was follow the instructions my insurance company provided. See picture for date of payment vs check for date of refund.
Good service and kind people. I always feel informed and never pressured. I’ve been going for cleanings for the past year. I also did zoom whitening and was really happy with that as well. I just got a small chip on my front tooth fixed, too, and it looks so good. And now during COVID, they are taking many precautions to keep their staff and patients safe. I def recommend.
Great teeth cleaning, super clean facilities and very strict COVID protocols.
I’m fortunate enough to need copious amounts of dental work in my life, and so for me, a kind competent dentist is my priority. I feel like a struck gold with Birdseye. Both Dr. Chung and Dr. Castillo are compassionate, thorough and excellent at what they do. I appreciate them so much and I know that I’m in good hands with them.
Clean, friendly, knowledgeable about dentistry and also great at customer service. I've made this my go-to place and highly recommend it.