Christian was on time and professional. He explained what he was going to do and made sure to ask if I had any questions. He did a great job. Thanks for having such an awesome technician.
We have a two-story craftsmen in Los Angeles, snd when our two a/c and heating units went out last year, we quickly decided on JW. Not just because your price was fair, but because your staff was helpful, intelligent, informed, skilled, honest, and committed to getting us what we needed. We are very happy with JW. We’ll today, we had an issue with our upstairs unit, so Leo and Gerardo came out to help. They assessed the problem, fixed it, and even checked out the downstairs unit and made some adjustments just to be safe. They were kind, quick, professional, friendly, knowledgeable, and really cool guys. Once again… we are very happy with JW, and we refer you to anyone who asks about beating and air. Thanks so much!
They do honor their commitment to customer satisfaction.but they are not very honorable. If you don’t notice that your bill is off by $900 they certainly won’t tell you.
I first used JW to get a second opinion when I thought a different plumber was screwing me. Turns out, the different plumber was screwing me. So now I’m back with JW to do a major repair, and I am delighted. My home sits on a concrete slab, so jackhammering was required to replace a pipe. It was important to me that they try to not touch my new chevron hardwood floors, and they went completely through a closet floor and wall, and left the floor is perfectly intact. The main plumber over seeing the job was Paul, and he’s great.
David the technician was very friendly and knowledgeable. I auto pay $180 yearly for JW maintenance fee so I didn’t have to pay additional for the maintenance. He did find the 40 microfarad capacitor was only reading at 34 so highly recommended replacing it. I felt the install was initially a bit pricey at $187 but was over a good call to replace it since the unit is only 8 years old and parts are still under warranty for two more years. David said if it wasn’t under warranty, just a new capacitor part could costs about $400.