JW Plumbing was referred by a couple of people and they delivered as expected. Although the unit was not repairable, Benny explained the issue clearly and professionally. We are setting up another call to get estimates on a new unit.
When you request an inspection, repair, or installation from a company that provides such services, you never really know what kind of customer service you'll be receiving from the repair person. Today I was rather fortunate to have have met Gerardo. Gerardo arrived promptly at our agreed upon time, inspected, and then proceeded to review his assessment of the faults our system experiencing with me. As an electrical engineer myself, i appreciated his thorough assessment of the technical faults our system was experiencing, and subsequent recommendations for repairs. My experience with Gerardo today was nothing short of perfect. It must also be noted that along with his technical expertise, Gerardo had a tremendous attitude and a gift for communication. Respectfully, Ricardo
Antonio was my service tech today. He did a great job at explaining the issues with my system as well as fixing them. He was being safe following all of covid-19's procedures and policies. I am very grateful for him and JW in general. Thank you.
Marco was great!!! Came in the house, well prepared and ready to get the job done. He new his subject matter, courteous and got the job done
Benny was great! We just moved into a new home and the units were installed improperly, Benny fixed what was possible and very patiently walked me through every single question I had. I’m extremely grateful for all of his help. Monica with scheduling went out of her way to accommodate my schedule. I’d definitely use this company again!