Antonio and his partner (forgetting his name!) were great! They came to do an air balance for our newly installed system and were extremely thorough and patient while I had them adjusting each vent little by little to make it just right in every room. They were super polite, wearing booties to come in the house so as not to dirty our floors even though I told them it wasn't necessary. Antonio also made sure that I understood everything they checked for our maintenance exam and went over every item individually and with great detail. I will be requesting to have Antonio as our service provider in the future!
Thorough, skilled, and professional. They worked with me through some scheduling issues and were responsive to my needs. Leo was super friendly and helped me understand exactly how my system works and how to take better care of it. I would definitely recommend. FOLLOWUP: Had Antonio and Travis out to do a duct cleaning. They were professional, super nice, and very efficient. I still strongly recommend JW!
HIGHLY recommend!! JW Heating and Air is a first rate, professional, 5-star company! Quality and customer service are alive and well! It is so refreshing to see a business embrace these fundamentals. My experience from the first phone call to the service call itself was nothing but pleasant and professional. Communication was great. My service technician, Peter, was outstanding! He was punctual, kind and considerate, and very knowledgable, and extremely thorough. He carefully took his time in diagnosing the problem with my heating unit and explained every step of the process to me to keep me in the loop. He was not going anywhere until he got to the bottom of the issue. I appreciate this kind of transparency. It puts the customer at ease when everything is clearly laid out and all options are presented. Bottom line is: Peter and this company clearly take pride in their work and hold their customers in the highest regard. I'm not one to usually write reviews of my dealings with service industries, but my experience today compelled me to share my satisfaction. Great work! Will definitely recommend to others!
JW Heating and Air has always been outstanding! It has been the best home improvement investment we have ever made. Bryan G. who came out to our house today has been an eye opener to what exceptional customer service can be. He should be a role model for others to follow. Thank you Bryan for your courteous and empathetic demeanor. All the best to you!!!!
Antonio is outstanding. He is very knowledgeable about his work and extremely efficient, doing his job in a through and meticulous manner. He patiently answered all of our questions fully. On top of all that, he’s a very nice guy. Definitely an asset to JW!