JW Plumbing, Heating and Air – Serving Los Angeles
313 W 31st St, Los Angeles, CA 90007, USAAbout JW Plumbing, Heating and Air – Serving Los Angeles
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JW was recommended by our next door neighbor and we couldn't be more pleased with the experience. From making the phone call to having a fully functioning, brand new HVAC system installed and working was less than a week! The customer service was superior and everyone we interacted with was professional, courteous, knowledgeable and efficient. So happy! A+
I use JW Heating for my annual maintenance and to service all heating unit problems. They installed our unit and have kept it ship shape. And their staff is ALWAYS professional and courteous. And an extra shout out to Ramirez our latest maintenance specialist. A very smart guy and very customer service oriented.
Duncan came to my house conducted the AC tuneup on 7/26. He was very professionally checking each of the room temperature, he checked the compressor, and also did the attic inspection. There were some issues that need to fix, however, due to the age of the AC, I decided not to waste the money, I will wait until the AC failed and replace a new one. I will consider hire JW when I need to buy a new AC system.
Let me first say that I have done considerable business with JW Heating and Air and I am shocked at the behavior they are currently demonstrating. In the past, I have had nothing but pleasant and fair experiences. JW Heating and Air installed a drip pan for my AC unit. Unfortunately, they wired the water sensors incorrectly. This failure allowed a substantial water leak in my attic and a bedroom ceiling to go undetected. The resulting damage / repairs costs were about $2,200. Upon bringing this situation to their attention, I was met with confrontation and defensiveness. I briefly spoke with their HVAC manager, Cary, who was rude, and combative from the start. After that, he never returned phone calls or emails. Weeks later, I reached out to the company again and this time spoke to a supervisor named Xio. Unlike Cary, she was polite, but like Cary, she did not return phone calls or emails. I tried for over a month to get this situation rectified fairly, but JW Heating and Air made absolutely no effort to remedy the problem and have been confrontational at almost every step. It is obvious that I will never have any business with any of the aforementioned companies and I warn you of the same.
I am a subscriber to JW's monthly $20 membership where they come out and do scheduled check-ups on my HVAC, water heater and plumbing. I figured I'd give it a shot, but was planning on cancelling it after my last scheduled water heater check-up. Well, I'm keeping it now... Min came over, checked the water heater, checked my plumbing and gave me some great preventative care measures that I could to keep my house in top shape. And he fixed a problem with my toilet, that was a minor issue right now but would have become an issue if he didn't spot it and fix it for me. Min is awesome. And I got to say... the program is a good value.