Everyone is very friendly, attentive, wait times are short, and everything is very clean. Couldn’t ask for a better dentist and hygienist! Keep up the good work!
Dr. Flynn and office manager Jessica reached out to me and resolved my concerns. I have an appointment to get my mouth guard fixed and the billing mixup was resolved as well. Thank you doctor and Jessica for your professionalism. Previous post******** Since his office keeps sending me automated emails to review them, here is my honest review. I’m not sure how they have all 5 star ratings at this office. I feel like I completely got scammed. I found Dr Flynn’s office through my insurance provider. I went for a routine check up. First red flag was on a Saturday I got there for my 8am appointment and nobody was there. We couldn’t get into his office until about 8:30-45. They came with me that I need 5 fillings, suggested a mouth guard, and said my gums need an antibiotic or something called “irrigation.” I should have known it’s a red flag when they wanted to do all the work then and there. They brought me a bill that would be $1,800 but said my insurance will cover most of it and I would only owe about $700. I only did 2 fillings that day, the irrigation, and I asked the Doctor if it can be a night guard and retainer combo. I wore my retainer for 10 years religiously and wanted my teeth to be straight. He said “yes” but In a way like what not listening. Also for the irrigation they made it seem like it’s one fee, but they charged me 4 times for it!! They said it’s $75 for each panel of my mouth. My insurance bill came and they had given me the amount that “my insurance will cover” for the irrigation, but they didn’t even bill my insurance for it!! Because they completely scammed me charging me $225 to spray some antibiotic on my gums. Fast forward to two weeks later to my next appointment. Thursday at 9am. I get there and sit in the room, doctor is nowhere to be found. Again he’s running late and gets there at 9:30. I was told by the receptionist that they need to numb me for one filling. Doctor came in and said “what? You don’t need numbing” just drilled it and it was done. I asked what happened to my night guard and retainer combo and he had his receptionist call the lab. Of course they didn’t have it. They couldn’t call me to let me know that I have an appointment but my night guard didn’t make it in time? So I come in the next morning just to pickup the night guard and it’s only a night guard!! Not a retainer combo. They also only ordered it for my top teeth and not my bottom, when they had done impressions on my top and bottom teeth. I asked the receptionist if these are retainers also and she said “no.” I tried them on and they felt tight, so I tried to be optimistic and thought maybe it is a retainer also. Nope! I woke up today with some spacing in my teeth and by the afternoon, my teeth have completely spaced out! So I paid almost $300 out of pocket for a mouth guard that I can buy at a sporting goods store for $5. Unbelievable. I will be switching dentists and I don’t suggest doctor Flynn’s office to anyone. They are just business people, not dentists.
This was my first time with Dr Flynn and team and it was really good in my experience. It was easy to make an appointment, they checked with my insurance prior so that I knew it was covered. Office is clean, modern and comfortable (as comfortable as a dentist can be. The chair had a very light massage with it which was great, very comfortable! New technology, accommodated me being pregnant and considered what was important to me. Dr Flynn and his Hygienist Jerry took there time and care to explain everything that was going on, and what they recommended and why. Prior to me doing anything they walked me through pricing including what insurance will cover. They were able to identify a few things that will help me long term that I felt were reasonable. I always think dental work outside of the cleaning is too expensive... insurance never covers much, but I have gotten pricing for the same items at past dentists that were more expensive so that gives me a little confidence that it is not unreasonable in the scheme of things. I would recommend this practice to anyone, based on my one appointment today.
Dr. Flynn and his staff are always amazing. I have been seeing them for 3 years. The office is impeccably clean. They are always punctual, professional and kind. Dr. Flynn is an incredible dentist. Highly recommend.
Great experience as always! from the receptionist to the dentist and everyone in between (including the X ray tech.) I am very happy i chose this office!